Our goal is to make the toy buying experience as comfortable as possible (even for the first-time or timid customer). In order to achieve this, we battery check and remove any offensive packaging from our toys prior to shipping. Any such toys removed from their packaging are placed in a clear sanitary sack along with any related directions and/or information. As a bonus, all toys will arrive with a FREE SASSY SACK. All of our products are shipped in a discreet brown box listing “TSK Online” as the sender. We ship via UPS to the intercontinental United States. For shipments to Hawaii, Alaska or Post Office Boxes we will ship USPS. Sorry, NO international shipments. During checkout, before you give your credit card information, we will offer you four different shipping options and their cost. Available Shipping options are as follows: UPS Ground- It will take 5-7 days for your order to arrive, excluding Saturday & Sunday* Note: UPS does not guarantee shipping times for ground packages, so if you must have your shipment by a particular date, you may want to consider 2-day or 3-day select service. UPS 3 Day Select- 3 full days in transit from when UPS picks up your order from us, excluding Saturday & Sunday (example: We ship your order Tuesday, UPS starts tracking on Wednesday- delivery will be on Friday)* UPS 2nd Day Air- 2 full days in transit from when UPS picks up your order from us, excluding Saturday & Sunday (example: We ship your order Tuesday, UPS starts tracking on Wednesday- delivery will be on Thursday)* Overnight delivery- Delivery of your order will be the next business day, excluding Saturday & Sunday* *All orders received before 1:00 p.m. PST are generally shipped the same business day. Note: Shipping days are Monday – Friday (excluding holidays). Charges from The Sassy Kitten will appear on your credit card statement as ‘TSK Online’. We accept unused, regular priced merchandise with a Return Authorization for exchange or credit refunds. All items must arrive with in the original packaging and/or with all tags still attached. Credit refunds will be given only on returns postmarked within 30 days of purchase. Items returned at buyer’s expense will be credited the full purchase price less shipping and handling fees. TOYS*, BODY PRODUCTS, LUBRICANTS, Clearance products AND SPECIAL ORDER ITEMS ARE NOT eligible for returns or exchanges.(*We battery check all toys to ensure they are properly working prior to shipping. If there are any problems with your toy, please call us and we will do our best to help you with the manufacturer’s warranty) Please contact us for a return authorization if you wish to return or exchange an item. We offer four options for contacting us. Our goal is to respond as quickly as possible, but please allow up to 24 hours. Feel free to contact us with ANY questions, comments, or suggestions you may have. Please include your order number in any correspondence relating to a previously placed order. Email is our preferred method of support due to its efficiency but phone support is also available during business hours (Pacific Time). Customer Service Web Support The Sassy Kitten 55610 Bates Road Bandon, Oregon 97411 541-347-9502   We DO NOT sell nor share your information with any outside companies or third parties. Further, The Sassy Kitten will not send or email any anything unsolicited, except as necessary to confirm and fulfill you order. We respect your privacy by not selling or sharing any of your information. Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety. *Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.